activision cant fix there own mistake

donotreply@activision.com — Wed, 06 Jun 2012 21:38:10 GMT

this is me trying again to fix my stats

Joseph P: Activision Support reporting for duty!

Joseph P: Thank you for contacting Activision customer support. My name is Joseph how can I help you?

You: thanks Joseph my stats has been reseted and i tried twitter calling and using the chat but no one seems to be able to help me

Joseph P: Stats got reset?

You: yes

Joseph P: Howd you get reset David?

You: i have a picture of when i was 15 prestige but i got reset

Joseph P: Alrighty howd it happen?

You: well i was on the lobby and and the game froze so i turned it of and when i came back my stats was reseted

Joseph P: You know based on what your telling me you may wanna check your connectivityJoseph P: Sounds like a rollback due to connectivity

Joseph P: We can troubleshoot your connectivity

You: but ive been playing and it never lags

Joseph P: Yeah I hear you but what your describing

Joseph P: I have to assume its a rollback due to connectivity

You: also this happen on the begging of may and i have been trying to get it back and no one can re adjust it

Joseph P: What system?

You: ps3

You: is it possible that you can fix this problem?

You: before the next update hopefully

Joseph P: david your gonna want to review this information based on whats going on

Joseph P: Network Troubleshooting: Disable any firewall or security features within your router. Set port forwarding on your router to the IP (Internet Protocol) address of your Playstation 3. This game uses ports 81, 3074, 3075, 3478, 3479 UDP (User Datagram Protocol) and ports 80, 443, 3074, 5223 TCP (Transmission Control Protocol). For voice / video chat and online game play, direct communication with other PS3™ systems is used for data transmission during voice / video chat and online gaming. The port number used for this is UDP: 3658 Place your Playstation 3 into the DMZ of your router. Disconnect your router and try the game. If it works regularly at this point something about your router may not be completely compatible with the specific needs of this game. Check with your router manufacturer for additional steps that may need to be done to resolve the issue you are having. NOTE: If setting port forwarding or DMZ helps your connection issue, you may want to assign your PlayStation 3 a static IP (Internet Protocol) address within your home network. This can help to ensure that the configurations you made do not need to done again. NOTE: Many broadband Internet modems are coming with routing capabilities built in. Please contact your Internet service provider to determine if your Internet modem has an integrated router. If it does, they should be able to assist you with the steps above for setting up your router. You can find more information on configuring shared connections and forwarding ports for your specific router at http://www.portforward.com. Please be aware that like a firewall we cannot actively support using shared connections to play online. Moderate and Strict NAT (Network Address Translation) types may have issues connecting to online matches. You may get the error "Notice - The game session is no longer available." If you do then enabling UPnP (Universal Plug and Play), forwarding port 3074, or placing your Xbox in your router's DMZ may resolve this issue. Please consult your router documentation for instructions on how to do this. Once you have verified that your network setup is not the cause of the issue you can try the following: Try connecting to a different server. Some servers may have other players connected to them that you do not have an optimal connection with. To do so back out to the main menu and select Multiplayer and then attempt to join a game. Try deleting the PS3 browser cache and the browser's cookies.You: so i have to troubleshoot my internet?

Joseph P: Yup your getting rolled back due to your connection. Check out all that info I just hooked you up with

You: but what if it doesnt work?

Joseph P: Theres alot of stuff to check out in that message

Joseph P: reviewing this information should repair a connectivity issue based on what your discribing to me

You: but if it is the connectivity wouldnt it have happen to my bro`ps3?

Joseph P: No nessisarily

Joseph P: All we can do is try david reviewing that information is definately what your gonna wanna do at this point

You: well to do this am i gone have to turn off the internet?

Joseph P: Contact your ISP

Randall P: Activision Support reporting for duty!

Randall P: Thank you for contacting Activision Customer Support! My name is Randall. How can I help you today?

You: what happen to joseph?

Randall P: I do apologize, I am not sure exactly what happened, but I will be happy to assist you myself

Randall P: How may I help you?

You: well my stats has been reset

You: u are the fifth guy im talking to in this chat an i called twice and tried the twitter support

You: so what can you do?

Randall P: Alright, the best thing to do at this point is to try troubleshooting your connectivity to avoid this happening in the future.

Randall P: To do that, follow the instructions at this linkhttp://support.activision.com/articles/en_US/FAQ/Server-is-not-available-at-this -time-Error-Message-for-PlayStation-3

You: i dont think its the connectivity cause my bro didnt have any problem in his ps3

You: and it was playing music on pc at the time

Randall P: There was a connectivity issue that caused the roll back, following these instructions will help to make sure there are not connectivity issues in the future.

You: well this is for the server

You: my server works

You: is it possible that some one hacked me?

Randall P: There is a possiblity that that happened, however I doubt it as only your stats and/or rank were affected. Your stats were reset by a connectivity issue. There is nothing else that we can do to assisit you other than to advise you to make sure your ports and network are set to prevent this from happening again.

You: so u guys cant re adjust my stats

Randall P: No, we do not that the authority or power to do so.

You: who does?

Randall P: No one has the ability to reset ones rank or stats

.You: not to rest but to re adjust no can fix this?

Randall P: No that is not possible, my apologies. To prevent this from happening again, follow the intructions in the link I provided you above.

You: yea but if i follow those instructions and it isnt the problem i will just get rested and you guys wont do anything to fix it again

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activision cant fix there own mistake