Community: Message List - Petition for extra month premium elite due to problems with beachead reply

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 10 Jan 2012 18:51:15 GMT

So when am I gonna get my 3rd prestige toekn from over a month ago? Your prestige calculator sucks...

Re: Petition for extra month premium elite due to problems with beachead reply

donotreply@activision.com — Tue, 10 Jan 2012 18:24:06 GMT

How 'bout a Federal Trade Commission Bureau of Consumer Protection investigation instead?

Re: Petition for extra month premium elite due to problems with beachead reply

donotreply@activision.com — Fri, 23 Dec 2011 04:29:28 GMT

How about all you kids stop freaking crying about your memberships. You act like you didn't know that this was IW first endeavor to do something like this. Not only that but you all act as if there are never issues with a hit game when it comes out. If it makes you sleep alright at night too just think that you didn't spend 50 dollars on the Elite service but on the DLC and map packs that are coming out. Not to mention this first map pack will have 5 maps. Stop your crying

Re: Petition for extra month premium elite due to problems with beachead reply

donotreply@activision.com — Thu, 22 Dec 2011 19:37:32 GMT

Thanks for the report on the Showcase. There's a thread in the ELITE sub-forum on this. We're still working on identifying the problem -- I will let you know when that has occurred and what the timing is for a fix.

Beachhead

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Wed, 21 Dec 2011 18:32:54 GMT

There are still clan issues, as well. Invites are sent that are not being received, then when they do get them and try to accept, it doesn't always work and the invites have to be sent again.

Of course the Clan Ops are not working and that is frustrating; however, I'd rather see them launch in working order than get them and be full of bugs and glitches.

Also, with the individual events, you may be working on making them fair, but it is not working. Gold winners are getting 700-800 kills in Domination. 180 minutes / 10 minute games = 18 games in 3 hours. If you estimate 25 games in three hours, a person would have to get approximately 30 kills per game. If you look on their game history, they are not getting that. Some games they get less than 10 kills per game. This really needs to be investigated better.

I do think that those of us who signed in expecting certain things to be working should get something. In the beginning, 1 month would have been sufficient, but the longer these problems remain, I think we should get more than 1 month or 2.

Re: Petition for extra month premium elite due to problems with beachead reply

donotreply@activision.com — Wed, 21 Dec 2011 08:12:26 GMT

My COD Elite is still not showing my badges in my Showcase in my Elite Summary. I was told that it was a server issue and was being fixed asap by the customer rep....When I asked if my badges would actaully appear after the fix, or if my event info would reset after the fix...he replied....and this is no joke...IT WILL BE CORRECTED. This is Crazy... YES..we need an extra month..I AGREE

Re: Petition for extra month premium elite due to problems with beachead reply

donotreply@activision.com — Wed, 21 Dec 2011 07:48:42 GMT

yes we should

Re: Petition for extra month premium elite due to problems with beachead reply

donotreply@activision.com — Wed, 21 Dec 2011 05:37:06 GMT

Yo, El_Hadje. What is the problem you are having?

Re: Petition for extra month premium elite due to problems with beachead reply

donotreply@activision.com — Wed, 21 Dec 2011 03:22:47 GMT

im having same problem and i am scouring to see what loop holes are in the terms about this so if its not fixed by then i will take action and let you guys know about it all and the steps i took, clock is ticking elite!!!

Re: Petition for extra month premium elite due to problems with beachead reply

donotreply@activision.com — Wed, 21 Dec 2011 03:21:31 GMT

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Wed, 21 Dec 2011 02:40:21 GMT

Deathcrush,

I don't know if you have been following the thread in the ELITE sub-forum, but here are the details.

We could not ship Clan Operations at launch. There were security, performance, and stability issues. You probably encountered some of these issues yourself.

A lot of our focus in the last month has been on Operations. Specifically ensuring that they are fair. It would have been a terrible decision to roll out Clan Operations and have Clans cheat their way to the top or have an unstable experience.

The consequence of these issues was that the Clan Operations feature was delayed. I'm sorry about that. The feature is in development right now. When it enters final testing, I will tell you guys. When it is about to release, I will let you know.

You have a right to be pissed off. There's no excuse here.

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Wed, 21 Dec 2011 02:06:42 GMT

I upgraded because they advertised you can level up your clan with clan operations and challenges. Flat out lie. Class action suit?

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 20 Dec 2011 19:12:16 GMT

Sub-forum is live. Please feel free to re-create this thread over there.

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 20 Dec 2011 16:10:11 GMT

Beachhead wrote:

I'm going to get the forum administrator guys to give me an ELITE-dedicated sub-forum, so all the hate can occur in one place.

Stay tuned, it will happen today.

lol, trust me, the hate will still be everywhere

A school holiday thing i'm guessing, they are all a little excited

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 20 Dec 2011 16:04:55 GMT

I'm going to get the forum administrator guys to give me an ELITE-dedicated sub-forum, so all the hate can occur in one place.

Stay tuned, it will happen today.

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 20 Dec 2011 15:46:11 GMT

Thank you. Maybe POP in here frequently.......

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 20 Dec 2011 15:37:32 GMT

Well, I'll try and give you guys some more background.

I work at Beachhead on the development team. We are a seperate entity from Activision. In some cases, there is going to be communication from Activision which can be out of step with what is actually going on with ELITE -- this is one of the problems with big companies.

I dropped in here at the request of GHANDI who works over at IW. We saw a lot of people who were unhappy on the boards, here. Meanwhile the team at Beachhead has been heads down trying to work on stability and security. There are not a lot of services that had to ramp up as quickly as we did. We were surprised by that. This is not an execuse, just the reality of the situation.

Right now, I'm trying to help the team keep abreast of burning issues -- bugs, major problems, and broken promises. Once I'm done helping out with that we'll start talking to you guys about what's in the pipeline and what's being worked on. I'm happy to give you guys details. When I said Clan Operations is being worked on, that means I've spoken to the engineer who is working on the code, looked at the design, and it's making progress into our test environment. Once something hits our test environment, we bang on it until it feels solid and then roll it out.

I wish we could move faster. But to be honest, some of the issues we encountered around launch were due to moving too quickly. We would rather get something out to you guys that we feel is solid then continue to piss off the community.

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 20 Dec 2011 14:55:58 GMT

risensei wrote:

The last "responce" that I had seen was, we hope to have everything working by Dec 1st. You expect greatfulness for "maybe January" you are just way to optimistic and easy going my friend.

No point in not being easy going, they will release it when it is ready.........1,000,000 complaint threads are not going to speed the process up

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 20 Dec 2011 14:52:00 GMT

The last "responce" that I had seen was, we hope to have everything working by Dec 1st. You expect greatfulness for "maybe January" you are just way to optimistic and easy going my friend.

Re: Petition for extra month premium elite due to problems

donotreply@activision.com — Tue, 20 Dec 2011 14:46:11 GMT

risensei wrote:

I would go see him..........

Correct. But you don't have that option here, so be grateful for the response