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Up to Discussions in CoD: MW3 PlayStation 3
2810 Views 14 Replies Latest reply: Dec 12, 2011 7:48 PM by nikefly32 RSS
Apprentice
Artemis347
224 posts since
Dec 4, 2011
Currently Being Moderated

Dec 11, 2011 8:29 PM

Is Activision support done by five year olds?

So I sent a ticket to customer support with the following issue..

 

My question is regarding the theater mode, I recently had a game that I wanted to upload to youtube, I've done this a million times so I figured this wouldn't be a problem, I recorded it, and when I went to render it (it was under 30 seconds) it just gave me a black screen, so when I went to view it back, it only showed a split second of the end of it, so clearly there was an issue recording it, but when I recorded it, it worked fine, so I tried this with another game and it worked fine, something about this specific game isn't working, there wasn't even a host change or anything. Is there anything I can do? this was a monumentally important game that I need to get on youtube, I kept in slot 3 of my online vault. Is there anything I can do?

 

This is the response I get vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

Thank you for contacting Activision Customer Support. Are call was recently disconnected. I was able to get all your personal information and get some information on your issue with Call of Duty: ELITE, about uploading videos to the vault. Please follow these troubleshooting steps, they can assist you with the current issue:


1. Select Multiplayer.

2. Select "Vault".

3. Select "Theater".

4. Select the match that you want to move to your online vault by pressing "X" or "A".

5. Select "Place in Online Vault".

6. Select any slot marked "Empty" or overwrite an existing slot. A message will appear when the upload is complete.


- Make sure the video is under 30 seconds.


- Make sure your youtube account is linked.


- Low storage space may impact the ability to record


- Try using a different web browser: Mozilla Firefox or Google Chrome


- You can try deleting the cache from your preferred browser


Allot of people are experiencing this issue at this time. This is due to a server error. Are engineers are working diligently to fix this issue.


If none of these steps resolve these issues please contact us.


You can update your incident with the following steps:

1) Login to your account at http://activision.custhelp.com (or localized version).

2) Click My Stuff and then click Questions.

3) Find your current incident and click on it under the Subject column.

4) Click Update Question.


Representatives are available to help 24 hours a day, 7 days a week. Just call (800) 225-6588.


Best Regards,


Brandon


Activision Customer Support

 

 

First of all, this clearly doesn't help at all, it has nothing to do with moving games to my file share it has to do with recording and rendering. And second of all, does Call of Duty staff know how to spell the words "A lot" and "Our" Seriously?? And what is he even talking about getting my personal information, and most importantly, WHAT WOULD DELETING THE CACHE FROM MY PREFERRED BROWSER HAVE TO DO WITH THEATER MODE?!

  • triiviium- Master
    triiviium-
    2,854 posts since
    Sep 4, 2011
    Currently Being Moderated
    Dec 11, 2011 8:34 PM (in response to Artemis347)
    Re: Is Activision support done by five year olds?

    Its an automated response from a computer based on key words in your complaint. What else did you expect?

  • DjCircle Newbie
    DjCircle
    26 posts since
    Nov 22, 2011
    Currently Being Moderated
    Dec 11, 2011 8:36 PM (in response to Artemis347)
    Re: Is Activision support done by five year olds?

    Actually I had this issue today too went to Render a video and just got a black screen

    • Apprentice
      Artemis347
      224 posts since
      Dec 4, 2011
      Currently Being Moderated
      Dec 11, 2011 8:39 PM (in response to DjCircle)
      Re: Is Activision support done by five year olds?

      I don't know why djcircle, but its only certain gameplays, since this issue I've gone into another gameplay, recorded and it worked fine, but this one specifically and yours I'm sure as well, what happens is you record it, and you try to upload it to your file share, but for some reason it doesn't upload correctly, and when you try to render it, it gives the black screen and if you try to just play it back, it shows a frame of the very last second of the recording and refuses to play from the beginning, this is rediculous..I pay $50 for 24 slots of file sharing and I can't even record...

  • DjCircle Newbie
    DjCircle
    26 posts since
    Nov 22, 2011
    Currently Being Moderated
    Dec 11, 2011 8:51 PM (in response to Artemis347)
    Re: Is Activision support done by five year olds?

    It's become corrupted somehow, I even went and found the orignal game, saved it, remade my clip and put it in the same spot and when I go to play the video it starts at the end and theres nothing I can do. it's 21 seconds long and starts right at the end.

    • Apprentice
      Artemis347
      224 posts since
      Dec 4, 2011
      Currently Being Moderated
      Dec 12, 2011 3:24 AM (in response to DjCircle)
      Re: Is Activision support done by five year olds?

      Yeah Its the exact same problem I'm having Dj for sure, I've tried it a million times and still nothing, I sent them another message to see what they'd say since the last one wasn't even close to answering my question..

      • Apprentice
        Artemis347
        224 posts since
        Dec 4, 2011
        Currently Being Moderated
        Dec 12, 2011 11:38 AM (in response to Artemis347)
        Re: Is Activision support done by five year olds?

        I recieved my answer...it was even worse this time..

        My question:

         

         

        This question is in response to the answer of the question of #111211-001006 regarding theater mode issues.


        "My question is regarding the theater mode, I recently had a game that I wanted to upload to youtube, I've done this a million times so I figured this wouldn't be a problem, I recorded it, and when I went to render it (it was under 30 seconds) it just gave me a black screen, so when I went to view it back, it only showed a split second of the end of it, so clearly there was an issue recording it, but when I recorded it, it worked fine, so I tried this with another game and it worked fine, something about this specific game isn't working, there wasn't even a host change or anything. Is there anything I can do? this was a monumentally important game that I need to get on youtube, I kept in slot 3 of my online vault. Is there anything I can do?"


        In response, you gave me an answer that leads me to believe that my question was not even read. My issue isn't with putting games onto my file share, I can do that, my issue is when going into theater mode with a game, recording with the square button. Then when I try to upload it as a clip to my file share, it says it works fine but when I play it back it doesn't work at all. I've tried it once again using your troubleshooting methods and the same outcome has occurred time and time again.

         

         

        Their answer...

         

         

        Thank you for contacting Activision Customer Support


        Just a few questions I need too ask you what browser are you using? Are you doing this from your Console or a PC, I recommend you try doing this threw a different browser I know you have done this a million times but with this specific game it may not be allowing you to do it properly. We are sorry for the inconvience or any problems this may have caused.


        To update your ticket :

        Step 1: Go to http://www.activision.custhelp.com

        Step 2: Click on "Support"

        Step 3: Click on "Log In"

        Step 4: Input your username and password (username, and password are BOTH your email address, which you can change at any given time.)

        Final Step: Click on "My Stuff", and update your ticket.


        Sincerely,

        Kevin

        Activision Customer Support

         

         

         

        Are they kidding? and for the love of god can you please use correct grammar and look somewhat professional?

  • sennalike Master
    sennalike
    3,796 posts since
    Jul 28, 2011
    Currently Being Moderated
    Dec 12, 2011 12:18 PM (in response to Artemis347)
    Re: Is Activision support done by five year olds?

    Clearing your cache seems to be a standard piece of advice they give regardless of the problem.  Wouldn't surprise me if you said you were having problems killing other players and they said "clear your cache".

     

    I got my prestige token for prestige 2, but before I could use it it disappeared; and has never come back.  They told me to play a game of FFA in MW2 and clear my cache.  Now why didn't I think of that? 

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