You have an open chat session in the queue

We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your chat session before you can open a new case.

You have a chat session in progress

We’ve detected that you’re currently in a chat session. If you wish to continue, you’ll need to close your current chat session and then go to My Cases and close your case before you can start a new chat session.

You have an open case.

You currently have an open case with us, and you may only have one support case open at a time. If you open a new case, your open case will be CLOSED and you will be placed at the end of the queue. We recommend waiting for your current case to be resolved

Are you sure you want to close your case?

Starting a new session will CLOSE your open case and place you in the back of the queue. You can always wait for your current ticket to be resolved.

Your ticket has been closed.