Q. I’M AN XFINITY CUSTOMER, WHAT IS THIS PROMOTION?

A. Xfinity and Activision partnered to bring Xfinity customers an exciting Season Two challenge. To participate, you must request an entry code from Xfinity and follow the instructions to redeem it. Once you follow the instructions and redeem your entry code, battle to the top of the leaderboard by earning the most points through match eliminations during Season Two of Call of Duty®: Black Ops Cold War and/or Call of Duty®: WarzoneTM. Plus, you will receive one (1) Animated Emblem and five (5) hours of Double XP for participating. 

Q. WHAT GAME MODES DOES THE XFINITY CHALLENGE TAKE PLACE WITHIN? WHAT IS THE POINT SYSTEM?

A. You can compete in the Xfinity Challenge in Call of Duty®: Black Ops Cold War Free-for-All, Team Deathmatch, Domination, and/or Kill Confirmed matches or Call of Duty®: Warzone Battle Royale Solos.

• Call of Duty: Black Ops Cold War:

o   Match Elimination = + 1 points

• Call of Duty: Warzone

o   Match Elimination = +16.1 points

Q. WHAT DEFINES A MATCH ELIMINATION?

A.  Eliminate another player from the match by reducing their Health Points to zero.

Q. WHEN IS THE XFINITY CHALLENGE?

A. The Xfinity Challenge promotion and sign up starts February 16, 2021. Begin accumulating points in the Xfinity Challenge on February 25, 2021. The Xfinity Challenge ends on March 11, 2021.

Q. WHAT IS THE XFINITY CHALLENGE?

A. The Xfinity Challenge is a leaderboard competition for Xfinity residential customers to compete to win prizes. Every eligible elimination you collect between February 25, 2021 – March 11, 2021 will add to your point total.

Q. WHAT ARE THE XFINITY CHALLEGE PRIZES AND REWARDS, AND HOW MANY PEOPLE RECEIVE THEM?

A. After March 11, the Top 75 participants on the leaderboard will be eligible to be awarded 2,400 COD Points. The #1-ranked player in the Xfinity Challenge will also be eligible to win an Alienware gaming laptop, gaming monitor, keyboard and mouse, and headset. The #2-ranked player will be eligible to win a TCL 6-Series TV. The #3-ranked players will be eligible to win a TCL 5-Series TV.  

Q. WHAT IF THERE IS A TIE BETWEEN PLAYERS TO RECEIVE A PRIZE?

A. In the event of a tie among any potential prize winners, the prize winner will be determined based on the first player to earn the most points among all tying players.

Q. HOW CAN I TRACK MY STATUS ON THE LEADERBOARD?

A. The top 75 participants will be tracked for the Xfinity Challenge at www.callofduty.com/xfinitychallenge

Q. WHAT IF I DON’T WANT MY NAME SHOWING UP ON THE LEADERBOARD?

A.  If you would like to not have your information displayed on the Xfinity Challenge leaderboard, but still remain eligible for prizes, visit the Account Linking section for your Activision account. In this section you would go to the gaming platform account (PlayStation, Xbox, or Battle.net) that you plan to participate in the leaderboard Challenge with and under the Data Visible dropdown, select None to prevent any of your account information from being visible on the Xfinity Challenge leaderboard.  You must be logged in to your Activision account in order to view your account settings.

Q. CAN I STILL WIN PRIZES IF I CHOSE TO REMAIN PRIVATE ON THE LEADERBOARD DURING THE XFINITY CHALLENGE?

A. Yes, you are still eligible to win prizes if you remain private on the leaderboard during the Xfinity Challenge.

Q. IF I WIN A PRIZE FROM THE XFINITY CHALLENGE, WHEN WILL I RECEIVE IT?

A. Allow up to 60 days from the time the Challenge ends on March 11, 2021 for prizes and rewards to be fulfilled.

Q. WHAT ARE THE TWO IN-GAME REWARDS?

A. Xfinity customers will receive a custom Animated Emblem and five hours of Double XP just for participating in the Xfinity Challenge.

Q. HOW WILL I RECEIVE MY IN-GAME REWARDS?

A. The two in-game rewards will be delivered directly into your Activision account within 24 hours of February 25, 2021. If you request your entry code after the start of the Xfinity Challenge (February 25), you will receive your in-game items immediately upon redeeming you access code and enrolling to participate in the Xfinity Challenge.

Q. CAN I CONTINUE TO USE THE ANIMATED EMBLEM AFTER THE XFINITY CHALLENGE ENDS?

A. Yes, you can continue use the Animated Emblem throughout all seasons of Call of Duty®: Black Ops Cold War and Warzone. The ability to redeem this item will expire when Season Two concludes in mid-April 2021.

Q. WHEN DOES THE PROMOTION BEGIN?

A. Xfinity customers request their entry code from Xfinity by visiting Xfinity.com/callofduty starting on February 16, 2021.  You can request an entry code through March 9, 2021. Keep in mind, your progress toward the Xfinity Challenge will only start once you’ve redeemed the entry code. No progress prior to redeeming the code will be counted toward the challenge. Sign up to participate in the promotion by following the entrance process in the official rules.

Q. WHEN DOES SEASON TWO OF CALL OF DUTY: BLACK OPS COLD WAR AND WARZONE BEGIN?

A. Season Two of Call of Duty: Black Ops Cold War and Call of Duty: Warzone begins on February 25, 2021. Customers can begin competing in the Xfinity Challenge on February 25, 2021.

Q. HOW DO I REQUEST AN ENTRY CODE?

A. In order to receive an entry code from Xfinity, you must be an Xfinity residential customer as of February 15, 2021, visit www.xfinity.com/callofduty, and follow the on-screen instructions to log in using your Xfinity account email.

Q. WHEN IS THE LAST DAY I CAN REQUEST AN ENTRY CODE?

A. All eligible entry codes must be requested by March 9, 2021 and redeemed by March 11, 2021. 

Q. WHERE WILL MY ENTRY CODE BE DELIVERED?

A. Entry codes for this promotion will be delivered via email to your Xfinity email account.

Q. I SUCCESSFULLY REQUESTED MY ENTRY CODE, WHEN WILL IT BE EMAILED TO ME?

A.  Please allow at least 24 hours for delivery to your Xfinity email account.

Q. WHERE CAN I REDEEM MY ENTRY CODE ONCE I HAVE RECEIVED IT FROM XFINITY?

A. Once you receive an entry code via an email from Xfinity, go to www.callofduty.com/xfinitychallenge. You must then log in to your Activision account. Once logged in, click “ENTER NOW”, Agree to the Xfinity Challenge rules and conditions, enter the entry code, and click ‘Submit.’​

Q. WHEN CAN I REDEEM MY ENTRY CODE?

A. Once you receive your entry code from Xfinity, you can submit the code immediately at www.callofduty.com/xfinitychallenge, however, you will not be able to begin competing in the Xfinity Challenge until February 25, 2021.

Q. DO I NEED TO OWN A GAMING CONSOLE TO PLAY?

A. Yes, as of February 15, 2021, you must own an eligible console to play; PlayStation®4, PlayStation®5, Xbox One, Xbox Series S, Xbox Series X, or a personal computer (PC).

Q. IS MY ENTRY CODE PLATFORM-SPECIFIC?

A. No, the entry code is not platform specific.

Q. DO I NEED TO OWN CALL OF DUTY: BLACK OPS COLD WAR TO COMPETE IN THE XFINITY CHALLENGE AND RECEIVE MY IN-GAME ITEMS?

A. No, you can compete in the Xfinity Challenge and use your in-game items through Call of Duty: Warzone, the free-to-play Battle Royale based edition of Call of Duty. Any eligible eliminations you accrue on Warzone during the Xfinity Challenge window will count toward your player stats on the leaderboard.

Q. WHERE CAN I FIND THE OFFICIAL RULES?

A. The Xfinity Challenge is open to legal residents of the 50 United States (excluding Arizona and Maryland) and the District of Columbia who are Xfinity residential service subscribers and have Call of Duty®: Black Ops Cold War and/or Call of Duty®: Warzone, an eligible gaming platform, eligible gaming platform account, Activision account, and internet service as of February 16, 2021, and are at least 18 years of age, or the age of majority in their state of residence, whichever is older, at the time of entry. The full rules can be found at www.callofduty.com/xfinity/rules.